Below is a selection of the most frequently asked questions that can help you with questions about your financial agreement. If you can`t find the answer to your request or would like more information, please contact BMW Financial Services customer service. You can check it in real time by typing the license plate on the hm Government Check Vehicle Tax website here. BMW Financial Services does not operate a payment policy. However, if you have any doubts about your ability to pay for your COVID-19 direct income financing contract, you should be sure that BMW`s FINANCIAL SERVICES supports our customers with a number of alternative options based on their individual circumstances – which could include significantly reduced payments for a few months. We believe that treating each client as an individual, based on an understanding of their personal needs and circumstances, is the best way for us to offer support in difficult times and especially during the unprecedented COVID-19 emergency. Please note that our 1-1 support teams are currently experiencing unprecedented demand. Our teams work hard to help customers who are currently in the most trouble, which means that our phone waiting times and email response times are much longer than usual. Our team of experienced consultants reviews each other`s situation and works with them to provide adequate support. The nature of our financing agreements does not allow for a complete deferral of payment, although we can significantly reduce your payments for several months. We ask you to contact us via the online payment form below so that we can prioritize our phone lines for the people who need our help the most. If you need immediate financial support, please contact our team of experienced advisors on 0370 5050 150, who can be reached Monday to Friday from 8:30 a.m. to 6 p.m.
and Saturday from 9 a.m. to 12:30 p.m. If you are concerned about being able to pay for your financing contract in the future because of COVID-19, we would like to know more about your current situation to find out how we can help you. Please complete our online payment support form. This information allows us to assess each client`s needs on a case-by-case basis. Our teams will endeavour to respond to your email as quickly as possible, but please note that, under the current circumstances, it may take about a week before we can contact you with a response. Thank you for your patience at this extraordinary time. If you are experiencing financial difficulties or are concerned about the financial impact of COVID-19, the following non-profit organizations also offer free, confidential and impartial debt advice and support: Citizens Advice – www.adviceguide.org.uk National Debtline – www.nationaldebtline.co.uk Money Advice Service – www.moneyadviceservice.org.uk see more information about Covid-19 and your financing contract. To update your personal information, please log in to your contract via MyBMW Finance. You should have your car repaired as part of your car insurance before you send it back to us. All repairs must comply with the manufacturer`s recommendations. You must also inform us of any damage caused by the accident that you repaired during the agreement.
You should also see this as your debit reference number on your statement of account or in your online bank. There are 7 numbers or 7 numbers and 1 letter, H, G or F. You can view and manage your agreement online at MyBMW Finance. Sign up in minutes to change your data and find out what`s going on at the end of your contract. With MyMINI Finance, you can now manage your online financing contract at a time that works for them.