A service level agreement (SLA) is an obligation between a service manufacturer and a customer. This commitment not only stops at the “quality” aspect, but also encompasses themes such as quantity, availability, responsibility of suppliers. Both sides agreed. As a real example, the minimum internet speed that the mobile operator addresses in your contract is a form of SLA. While the concept of “KPI” has become all too familiar and well-known, the SLA (Service Level Agreement) is a strange concept, even for managers. So what is SLA and how does ALS differ from KPIs? Let`s find it with 1Office through the following article! SLA stands for Service Level Agreement, which is considered an obligation for a service provider to customers. To understand, remember: SLA (Service Level Agreement) is a wish – KPI is a measurement index. In fact, most CPDs are born after ALS. You determine your expectations and then use PCCs to measure that expectation. A service level agreement (SLA) is a service provider`s commitment to a customer. This commitment does not stop at the “Quality” SLA aspect with a long history of development with professional service providers around the world. These companies use the SLA – Service Level Agreement in depth as a useful tool for professional service management.
While kpis (Key Performance Indicators) is all too well known and known in human resources management, the Service Level Agreement (SLA) is a strange concept, even for business managers. Figures should be set in such a way as to objectively reflect the factors that control the services provided by suppliers. Technical quality is expressed by the responsiveness of the product according to its function (durability, beauty, precision …) . . . . .